Here are some key sections you might want to skip to:
“Personal Information” means the details you provide to us when you use the Platforms, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
“Platforms” means any digital way of accessing the Synced store and includes the website located at www.synced.sg, or any subsequent URL which may replace it.
“Product” means a Product displayed for sale on the Platforms.
“Synced Account” means your personal customer account set up by you on the Platforms.
“Users” means the Users of the Platforms collectively.
“You” means a User of the Platforms.
1. Using the Platforms
1.2 All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Synced (or is licensed to Synced). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Synced prior written permission.
1.3 You agree that any information you submit to the Platforms including Personal Information shall be accurate. If you submit to the Platforms any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Synced property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make on the Platforms and we reserve the right to remove any material you have placed on the Platforms or to deny you access to the Platforms at any time at our sole discretion.
1.4 You must not establish any link to the Platforms to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platforms must not be framed on any other site, and you may not create a link to any part of the Platforms other than the home page.
1.5 While we endeavour to verify the accuracy of any information we place on the Platforms, we make no warranties (whether expressed or implied) in relation to its accuracy. The Platforms are provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Platforms, or any transaction that may be conducted on or through the Platforms, including but not limited to, the implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing or usage or trade.
1.6 We make no warranty that the Platforms will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platforms. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platforms.
1.7 The Platforms may contain links to other websites or applications, which are not operated by Synced. When you activate any of these you will leave the Platforms and we have no control over, and will not accept any responsibility or liability in respect of, the material on any website or application which is not under our control.
2. Synced Account, Personal Information and Security
2.2 When you register for a Synced Account, you agree that:
a) The Personal Information which you are required to provide when you register as a customer is accurate; and
b) If any of your information changes (for example you change address), please let us know by updating your Synced Account online or contacting our Customer Services team.
2.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.4 You are responsible for keeping your Synced Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Synced Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Synced Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
3. Our Products
3.1 We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
3.2 Products are subject to availability. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then Synced shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
4.1 We endeavour to ensure that all Products on the Platforms are available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases made via the Platforms that do not apply in store, or vice versa. Additionally, Products offered as sets on the Platforms may not be offered as part of a set in store and individual prices may apply.
4.2 Any coupon, discount, offer or promotional discount offered on the Platforms is valid only for use as part of a purchase made via the Platforms, unless otherwise stated and subject to availability.
4.3 Product prices shown on the Platforms are in Singapore Dollars or such other currency as we may offer from time to time and are inclusive of Singapore Goods and Services Tax (“GST”) (where applicable), at the appropriate rate. Product prices shown on the Platforms (irrespective of which currency you choose to pay in) may change from time to time. Please also be aware that the price of a Product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your Order.
4.4 Although we try to ensure all our Products’ prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered, we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.
4.5 All Product prices shown on the Platforms are inclusive of any applicable Singapore GST. Where you have requested delivery of your Order to Singapore, the total cost of your Order will include Singapore GST. Where you have requested delivery of your Order to a country outside of Singapore, you may have to pay for any taxes, duties, fees, levies or other charges levied by that country.
4.6 You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than Singapore). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
5. Product Restrictions
5.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products). Synced shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
5.2 If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.
5.3 We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age. If you have purchased an age-restricted Product and have ordered it using the Synced ‘In-Store Pick Up’ service, proof of ID may be requested upon collection of that Product.
6. Order Process
6.2 The technical steps to place your Order and create a contract of sale between you and Synced are, as follows:
a) You place an Order on the Platforms by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.
b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us.
c) As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Alternatively, in relation to our ‘In-store Pick Up’ service, we will send you an email (as well as possibly an SMS) to confirm that your Order is ready for collection. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.
d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable) or make it available for collection through our In-Store Pick Up service.
6.3 Your Order is subject to Singapore law. Your Order will be complete and the Product(s) in your Order will then be owned by you (and so the risk of loss or damage to such) will pass to you in the first instance of either of the below taking place:
a) the date on which we receive payment in full for the Product(s); or
b) the date and time of collection of it from a ‘In-Store Pick Up’ collection point, in a Synced store or delivery by us to your nominated address.
6.4 We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an Order.
6.5 Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
a) A Product you ordered is out of stock;
b) We are unable to obtain authorisation for your payment;
c) We have identified an error with a Product Description;
d) You are not eligible to order a Product, as set out in clause 5 above;
e) There is a system or procurement failure;
f) You fail our customer validation checks; or
g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you.
7. Payment and payment methods on the Platforms
7.1 You can currently pay in Singapore Dollars or such other currency as we may accept from time to time.
7.2 We accept payment for Orders by MasterCard, Visa, Visa Debit, and PayPal.
7.3 If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
7.4 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
8.1 You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. Please note that delivery of your Order may take longer during sale or other busy periods, but you will be notified if this is the case.
8.2 Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Synced shall not be held liable for any items which are lost, damaged or delayed.
8.3 We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Synced shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays.
8.4 For the full list of countries that we currently deliver to, please see our international delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of Singapore. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination. Please see our Delivery section for more information.
9. Synced ‘In-Store Pick Up’
9.1 Synced ‘In-Store Pick Up’ is a complimentary collection service available in all our stores. Orders placed using our ‘In-Store Pick Up’ service will be treated as a Singapore Order and will include Singapore GST.
9.2 The Synced ‘In-Store Pick Up’ service allows you to choose a collection date up to fourteen (14) days in advance of when you would like to collect your Order. You can choose your date for collection at checkout. We can only offer next-day collection from 12pm on Orders placed before 10pm on the previous day. However, please note that for certain Products or during busy periods, it may not always be possible to offer you next-day collection. In such circumstances, we will show you the earliest available collection date for your Order at checkout.
9.3 We will make every effort to make your Order available for collection within the estimated timescales. However delays are occasionally inevitable during sale or other busy periods or due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Synced shall not be liable for any delay or failure to make your Order available for collection within the estimated timescales.
9.4 After you have received an email from us notifying you that your Order is ready for collection, please collect your Order from the designated collection point in the relevant store where you asked for your Order to be sent. Please see your ‘Ready to Collect’ email for details of where the collection point is located.
9.5 When collecting your Order from a store please make sure that you bring either a valid passport, driving licence or the payment card that you used to place the Order. Please also bring your ‘Ready to Collect’ email. For PayPal, orders you will need to bring a passport or photo driving licence.
9.6 You can ask a friend to collect an Order on your behalf, but please make sure that they have a copy of your ‘Ready To Collect’ email as well as their passport or photo driving licence.
9.7 We are unable to offer the ‘In-Store Pick Up’ service on certain Products. Please confirm this when you checkout.
9.8 If you fail to collect your Order within seven (7) days of your collection date, your Order will be returned to Synced and will no longer be available for collection. Please note that in relation to certain Products this period may be shorter and we would advise that you check a Product’s Description for further details. If you fail to collect your Order within the set period of time then we will automatically refund the original purchase price of your Order. Please refer to our Returns Policy for more information.
10.1 You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within fourteen (14) days after the day on which you receive or collect your Order in order to receive a refund. For information on refunds please see our Returns Policy.
10.2 If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. You can do so by contacting Synced's Customer Services team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. For more information, please see our Returns Policy.
10.3 It may not always be possible to stop an Order from being dispatched or made available for collection. If you decide to cancel your contract and your Order has already been dispatched or you have been notified that it is ready for collection, then you need to let us know and return the Product within fourteen (14) days from the day after you receive or collect your Order. You can notify us by using any one of the options identified in clause 12.2 above. Please refer to our Returns Policy.
11. Returns Policy
11.1 Products must be returned in a saleable condition within fourteen (14) days of receiving your Order. Products must be unused and in their original packaging with tags and any other security devices or seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
11.2 Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:
a) None at the moment.
How to return an item
11.3 Process and payment for returning a Singapore Order by post
We will not pay for the cost of returning any order delivered to you within Singapore. If you wish to return your order then please follow the steps below:
a) Contact and inform us about the item(s) that you would like to return and also indicate the reason for your return. We will provide you with the return address accordingly to ship the item(s) back.
b) Please use the return address that we will provide you. Please note that Synced cannot be liable for any Products that go missing as a result of your failure to use the correct return address.
11.4 Process and payment for returning an International Order by post
If your Order was delivered to you outside Singapore and you now wish to return it, please contact and inform us about the item(s) that you would like to return and also indicate the reason for your return. We will provide you with the return address accordingly to ship the item(s) back.
11.5 If the steps outlined above are not followed, in particular if the delivery address is not in full or written clearly outside your return package, this may result in a loss or delay to us receiving your returned Product(s). We will not be able to process a refund until we have received your return package.
11.6 Should you choose to return your Order through any other process (including a different carrier or postal service), then any cost associated with that, as well as the risk, loss or damage to your Order will be at your own liability.
11.7 In-store returns
You can also return your Order to a Synced store. Please ensure that you bring the delivery note that you got with your Order and your payment card (unless you paid by PayPal) when returning an Order to one of our stores. Please note we will not reimburse any costs incurred by you in returning your Order to one of our stores.
12. Refunds policy
Refunds on Singapore Orders
12.1 Within fourteen (14) days of us receiving your Order back by post, or receiving proof from you that your Order was returned to us, we will refund you the original purchase price and delivery charge for your Order minus a credit card handling fee of 3%, provided that you return the Product(s) to us in saleable condition.
12.2 Refunds will be issued back to you as follows:
a) If you paid for your Order using a credit or debit card then your refund will be made back to the same card irrespective of whether you return your Order via post or to one of our stores. This will appear in your account within five (5) days depending on your card issuer.
b) If you paid for your Order using your PayPal account and you return it in store, we will arrange for your Order to be returned to Synced and your refund will be made back to your PayPal account (this may take up to 10 days). If you return by post then your refund will be processed back to your PayPal once we receive and process the Order.
12.3 Subject to the delivery option that you selected when first placing your Order (for more information, see Delivery), we will also refund you one of the following:
a) If you chose and paid for Standard Delivery of your Order, then we will refund you the full cost of this.
b) Please note that if you choose our ‘In-Store Pick Up’ service, there would have been no delivery charge for your Order and so no refund for delivery will be necessary.
c) If you are only returning part of your Order which was delivered to the same address, then there will be no refund for delivery.
12.4 In order to arrange for a refund of an original delivery charge (as outlined above), please contact our Customer Services Team.
12.5 Refunds on an International Order
If you placed your Order online and paid for it to be delivered to an International country, then within fourteen (14) days of receiving your Order back by post we will refund you the original purchase price minus a credit card handling fee of 3%for your Order, provided that you return the Product(s) to us in saleable condition. Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on Products you subsequently return. However, you will need to apply to your local authority to process that.
12.6 Promotional discounts and refunds
If a promotional discount applied to your Order originally through the use of a promo code, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. Please note that the usual 14-day return policy applies to allow you time for returning the products. Additionally, do note that products with discounted sale prices, before the use of any promo codes, are final and cannot be returned or exchanged.
13. Liability and Indemnity
13.1 If the fulfilment of an Order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Synced has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.
13.3 Any Orders delivered to you will be of satisfactory quality. However, if we deliver an Order that is not of satisfactory quality, you can:
a) contact us for a full refund within 14 days of delivery, or
b) contact us for a repair or replacement.
14.6 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
15. Comments and Complaints Procedure
15.1 Please contact us if you have any comments or complaints by contacting our Customer Services team. We will always endeavour to resolve any dispute as swiftly as possible.
16. Our details
16.1 District Collective Pte Ltd is registered in Singapore with UEN: 201839631K. Its registered office is 104 Jalan Rajah #09-58 S321104.