Your cart
Close Alternative Icon
Free 2-Day Shipping Over $200 within Singapore 🇸🇬 ✔ Free 2-Day Shipping Over $200 within Singapore 🇸🇬      ✔ 14 Days Return Policy        ✔ Secured Payments        ✔ All Prices in SGD 🇸🇬
Bag Icon

FAQ

Delivery & Shipping
Down Arrow Icon Minus Icon

Where do you ship to?

At this time, we mainly ship to Singapore addresses and some SEA countries depending on the product.

If you live outside of Singapore and would love to purchase something from us, do drop us a message and we'll see if we're able to make special arrangements for you.


What are your shipping rates?

Shipping is free for orders over $200. For orders under $200, shipping within Singapore costs a flat $5.00.

You can also opt for our In-Store Pick Up delivery option which is free of charge.


How long will delivery take?

Shipping to all Singapore addresses will take 1-2 Days.

In-Store Pick Up
Down Arrow Icon Minus Icon

Which items are available for in-store pickup? 

You can search for products available for in-store pickup here.


When will my items be ready to collect?

Once you have placed your order, we will reach out to you at your contact number when it is ready for collection.

You can collect your order during store opening hours. Please note, in some cases, your order may need to be transferred from a different location, in which case we will update you on the collection.


Where should I go to collect my order?

You can find details of our store location here.


How long are orders kept for collection?

In-Store Pick Up orders will be kept for 7 days from the date of collection. After 7 days your order will be canceled and you will be automatically refunded the full order value. Please allow up to 5 working days for this refund to show in your account.


What do I need to bring with me when I collect my order?

When collecting your In-Store Pick Up order or collecting on behalf of someone else you will need to bring:

• A copy of your order confirmation email.

• A valid passport, photo driving license or the payment card used to purchase the order. Please note that for PayPal orders you will need to bring a passport or photo driving license.

You will be required to sign for your order on collection.


What happens if I don't want to keep my order?

You will be able to return any In-Store order for a full refund within 14 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us. Please see our Terms and Use for full details.


Can I collect an order on behalf of someone else?

Yes, you can. To collect an order on someone else’s behalf, please make sure you bring:

• A copy of the order confirmation email.

• Your own passport or photo driving licence.

Unfortunately, if your order was paid for using PayPal then this is not possible and you must collect your order yourself.


Can I cancel my order?

Yes, you can cancel at any point before it’s dispatched from our warehouse. If you are a registered customer, simply sign into your account, select My Account and My Orders. You will then be given the option to cancel your order.

If you are shopping as a guest or wish to speak to our Customer Service Centre please contact through our contact form.

Returns & Refunds
Down Arrow Icon Minus Icon

How do I return items?

Returning an order is easy. You can refund online orders at any of our stores or alternatively, by post. For more details, please see the Delivery & Returns page. If for any reason you’re not happy with your purchase, we offer a full refund within 14 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging.

Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information, please see our Terms of Use for full details.

Want to know anything else?
Down Arrow Icon Minus Icon

You can email us any time at team@synced.sg or reach us at (+65) 8830 1101.