Delivery & Shipping
Where do you ship to?
At this time, we mainly ship to Singapore addresses.
If you live outside of Singapore and would love to purchase something from us, do drop us a message and we'll see if we're able to make special arrangements for you.
What are your shipping rates?
Shipping is free for orders over $200. For orders under $200, shipping within Singapore costs a flat $5.00.
Order before 12pm (GMT+8) for next-day shipping. Not valid on weekends and public holidays.
You can also opt for our In-Store Pick Up delivery option which is free of charge.
In-Store Pick Up
Which items are available for in-store pickup?
You can search for products available for in-store pickup here.
When will my items be ready to collect?
Order before 10 pm and you will be able to collect your order from 12 pm the next day or simply select a collection date that suits you up to 7 days after you’ve placed your order. You will receive an email when your order is ready. You can collect your order during store opening hours. Please note, in some cases, your order may need to be transferred from a different location, in which case collection in three working days will be offered.
Where should I go to collect my order?
You can find details of our store location here.
How long are orders kept for collection?
In-Store Pick Up orders will be kept for 7 days from the collection date you’ve selected. After 7 days your order will be canceled and you will be automatically refunded the full order value. Please allow 5 working days for this refund to show in your account.
What do I need to bring with me when I collect my order?
When collecting your In-Store Pick Up order or collecting on behalf of someone else you will need to bring:
• A copy of your order confirmation email.
• A valid passport, photo driving license or the payment card used to purchase the order. Please note that for PayPal orders you will need to bring a passport or photo driving license.
You will be required to sign for your order on collection.
What happens if I don't want to keep my order?
You will be able to return any In-St order for a full refund within 14 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us. Please see our Terms and Use for full details.
Can I collect an order on behalf of someone else?
Yes, you can. To collect an order on someone else’s behalf, please make sure you bring:
• A copy of the order confirmation email.
• Your own passport or photo driving licence.
Unfortunately, if your order was paid for using PayPal then this is not possible and you must collect your order yourself.
Can I cancel my order?
Yes, you can cancel at any point before it’s dispatched from our warehouse. If you are a registered customer, simply sign into your account, select My Account and My Orders. You will then be given the option to cancel your order.
If you are shopping as a guest or wish to speak to our Customer Service Centre please contact through our contact form.
Returns & Refunds
How do I return items?
Returning an order is easy. You can refund online orders at any of our stores or alternatively, by post. For more details, please see the Delivery & Returns page. If for any reason you’re not happy with your purchase, we offer a full refund within 14 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging.
Want to know anything else?
You can email us any time at firstname.lastname@example.org or reach us at (+65) 8830 1101.